Cancel My Order

Last Updated: October 20, 2026
Currency: United States Dollar (USD)

Toyishwood, operated by TOYISHWOOD GLOBAL FURNITURE, understands that customers may occasionally need to cancel an order or correct order information after checkout.

Because furniture orders may move into payment verification, product preparation, inspection, packaging, and carrier coordination soon after an order is confirmed, cancellation depends on both when the request is submitted and the current fulfillment status of the order.

1. Cancellation Window

Customers may request cancellation within:

24 hours after placing the order

provided the order has not progressed beyond a stage where fulfillment can reasonably be stopped.

Submitting a cancellation request within 24 hours does not automatically guarantee approval.

The order must still be eligible for cancellation when Toyishwood reviews the request.

2. How to Request a Cancellation

Contact Toyishwood as soon as possible:

Email: support@toyishwood.com

Use the subject line:

Cancel My Order – Order #[Order Number]

Please include:

Full name
Order number
Email address used during checkout
Product you want to cancel
Quantity
A clear request to cancel the order

3. Cancellation Confirmation

An order is not considered canceled simply because a request has been sent.

Toyishwood must first review the current order status.

The cancellation becomes effective only after Toyishwood sends written confirmation that the order has been canceled.

Until then, the order should still be considered active.

4. When Cancellation May No Longer Be Available

Cancellation may no longer be possible once an order has entered stages such as:

Final product preparation
Product inspection
Final packaging
Shipping-label creation
Carrier pickup scheduling
Carrier handoff
Export processing
Customs processing for international orders

Furniture orders may require additional packaging and shipping coordination, so customers should contact us as soon as possible.

5. Orders That Have Already Shipped

Once an order has entered the carrier network, it can no longer be handled as a standard pre-shipment cancellation.

If you no longer want the product after shipment:

Allow the shipment to be delivered.
Review the Toyishwood Return & Refund Policy.
Submit an eligible return request after delivery.

Please do not refuse delivery simply because you changed your mind.

A refused delivery is not automatically an approved cancellation, return, or refund.

6. Order Changes

If you need to change an order rather than cancel it, contact Toyishwood immediately.

Possible changes may include:

Recipient name
Shipping address
Telephone number
Product selection
Finish or variant
Quantity
Other order information

Changes are not guaranteed once fulfillment has begun.

7. Shipping Address Corrections

Customers are responsible for checking the shipping address before checkout.

If you notice an error, contact us immediately and provide:

Order number
Full name
Original shipping address
Correct shipping address
Email address used at checkout

We will attempt to make the correction if the order has not progressed too far into fulfillment.

8. Address Changes After Shipment

Once the order has entered the carrier network, Toyishwood may no longer be able to modify the shipping address.

The carrier may, where available, offer services such as:

Address correction
Package intercept
Rerouting
Delivery management

Availability and any related charges are determined by the carrier.

9. Full-Order Cancellation

Customers may request cancellation of the entire order while it remains eligible.

If Toyishwood approves the cancellation before shipment, the eligible amount paid for the order will be refunded according to this policy.

10. Partial Cancellation

If an order contains multiple products, customers may request cancellation of selected items or quantities.

Partial cancellation is only available if the affected items can still reasonably be removed from fulfillment.

Please identify:

Order number
Product
Variant or finish where applicable
Quantity to cancel

11. Promotions and Partial Cancellations

Partial cancellation may affect:

Free-shipping eligibility
Promotional discounts
Bundle pricing
Minimum-order promotions
Promotional gifts

If the remaining order no longer qualifies for the original offer, the total may be recalculated according to the applicable promotion terms.

12. Cancellation Fee

Toyishwood does not charge a standard cancellation fee for an eligible order successfully canceled before shipment.

There is no standard:

Cancellation processing fee
Administrative cancellation fee
Cancellation authorization fee

13. Shipping Charges on Canceled Orders

If an entire order is successfully canceled before shipment, any eligible standard shipping charge collected for that order will also be refunded.

Optional delivery or carrier services that have already been performed may be treated separately where legally permitted.

14. Cancellation by Toyishwood

Toyishwood may hold, decline, or cancel an order for a legitimate reason, including:

Payment failure
Payment cannot be verified
Suspected unauthorized transaction
Suspected fraud
Incomplete billing information
Incomplete shipping information
Unsupported delivery address
Product unavailability
Inventory discrepancy
Product damage discovered before shipment
Quality-control issue
Significant pricing error
Technical checkout error
Carrier service unavailable
Fulfillment becoming impossible

Where practical, Toyishwood may contact the customer before cancellation.

15. Product Availability Issues

A product shown as available may occasionally become unavailable because of:

Inventory error
Unexpected demand
Product damage
Quality-control issue
Fulfillment problem

If Toyishwood cannot fulfill a paid order, the affected item or order may be canceled and the eligible amount refunded.

16. Payment Verification

Certain transactions may require additional verification before fulfillment.

Review may occur when:

Billing and shipping information appear inconsistent
Multiple payment attempts fail
Customer information is incomplete
A payment provider flags the transaction
Unauthorized activity is suspected

This does not automatically mean an order will be canceled.

17. Information We May Request

For ordinary order verification, Toyishwood may ask for:

Full name
Order number
Email address
Telephone number
Billing address
Shipping address
Confirmation of the product ordered

Toyishwood will not normally ask customers by ordinary email for:

Complete card number
CVV or CVC
Banking password
Payment-account password
One-time authentication code

18. Refund for Approved Cancellations

After a cancellation is approved, Toyishwood normally submits the eligible refund within:

7 business days after cancellation approval

The refund is generally returned to the original payment method.

Your bank or payment provider may require additional time to post the refund.

19. Refund Method

Approved cancellation refunds are normally returned to the:

Original payment method used for the purchase

Refunds generally cannot be redirected to:

Another card
Another person's account
An unrelated bank account
Another unrelated payment method

20. Refund Currency

Approved cancellation refunds are processed in:

United States Dollars (USD)

If the original transaction was converted into another currency, the final local-currency amount may differ due to:

Exchange-rate changes
Currency-conversion fees
Bank policies
Payment-provider policies

Toyishwood does not control these independent conversion differences.

21. Pending Authorizations

A canceled or unsuccessful transaction may temporarily appear as a pending authorization.

A pending authorization does not necessarily mean a completed payment was collected.

If payment was never captured, the financial institution may release, void, or allow the authorization to expire.

22. Duplicate Orders

If you accidentally place the same order more than once, contact Toyishwood immediately.

Please provide all relevant order numbers.

A duplicate order is not automatically canceled and must still qualify under this policy.

23. Refused Deliveries

Please do not refuse delivery as a method of canceling an order.

A refused shipment may:

Be returned to sender
Incur carrier return charges
Require receipt and inspection before refund review
Be handled under the Return & Refund Policy

Customer-related costs may apply where legally permitted.

24. Cancellation vs. Return

Cancellation and return apply at different stages:

Before shipment: Cancel My Order / Cancellation Policy
During shipment: Shipping Policy
After delivery: Return & Refund Policy

Once an order has shipped, the standard cancellation process generally ends.

25. Consumer Rights

Nothing in this policy is intended to remove or restrict consumer rights that cannot legally be waived.

Where applicable law provides greater protection, the mandatory legal requirement takes priority.

26. Related Policies

Please also review:

Shipping Policy
Return & Refund Policy
Payment Policy
Privacy Policy
Terms of Service

27. Changes to This Policy

Toyishwood may update this Cancellation Policy when fulfillment procedures, shipping arrangements, payment systems, business practices, or legal requirements change.

The Last Updated date will be revised when an updated version is published.

28. Contact Toyishwood

For cancellations, order changes, address corrections, or duplicate-order questions, contact:

TOYISHWOOD GLOBAL FURNITURE
Brand: Toyishwood

Business Address:
9224 INTERMODAL NORTH
COLUMBUS, OHIO 43217
United States

Phone: +1 (681) 496-5312

Email: support@toyishwood.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Eastern Time

For cancellation requests, use:

Cancel My Order – Order #[Order Number]

An order is considered canceled only after Toyishwood confirms the cancellation in writing.