Return & refund policy
Last Updated: October 20, 2026
Currency: United States Dollar (USD)
Toyishwood, operated by TOYISHWOOD GLOBAL FURNITURE, accepts eligible returns under the conditions described below.
This policy applies to eligible orders purchased directly through the Toyishwood website.
1. Return Window
Customers may request an eligible return within:
30 calendar days from the carrier-confirmed delivery date.
If an order arrives in multiple packages, the return period begins when the final required package has been delivered.
2. Eligible Return Reasons
You may request a return if:
- You changed your mind
- You ordered the wrong product or variant
- The product does not suit your intended space
- The product arrived damaged
- The product is defective
- You received the wrong product
- Required components are missing
- The product is materially different from its listing
3. Change-of-Mind Returns
For a standard change-of-mind return, the product should generally be:
- Unused
- Clean
- Unmodified
- Complete
- Free from customer-caused damage
- Returned with all included components and hardware
- Securely packaged for return shipping
Reasonable unpacking and inspection do not automatically make a product ineligible.
4. How to Request a Return
Contact Toyishwood before sending any product back.
Email: support@toyishwood.com
Use the subject line:
Return Request – Order #[Order Number]
Please include:
- Full name
- Order number
- Email used during checkout
- Product being returned
- Reason for return
- Photos or video where relevant
5. Return Authorization
A return must be authorized by Toyishwood before shipment.
After reviewing the request, we may provide:
- Approved return address
- Return instructions
- Packaging instructions
- Carrier instructions
- Prepaid return label where applicable
Return authorization does not automatically mean that a refund has already been approved.
The returned product may still need to be received and inspected.
6. Return Address
The Toyishwood business address is not automatically the return-processing address.
Do not independently send returns to:
9224 INTERMODAL NORTH, COLUMBUS, OHIO 43217
unless Toyishwood specifically provides this address in the return instructions.
Unauthorized returns may be delayed or difficult to identify.
7. Change-of-Mind Return Shipping
For eligible returns caused by:
- Change of mind
- Wrong product selected
- Wrong variant selected
- Product no longer wanted
- Product not suitable for the customer's intended use or space
The customer is responsible for return shipping costs.
Change-of-mind return shipping is generally non-refundable unless applicable law requires otherwise.
8. Damaged, Defective, or Incorrect Products
If a product arrives:
- Damaged
- Defective
- Incorrect
- Materially incomplete due to a Toyishwood fulfillment error
Toyishwood covers reasonable authorized return shipping costs.
Depending on the issue, we may offer:
- Replacement component
- Replacement product
- Authorized return
- Refund
Please contact us before arranging return shipping independently.
9. Reporting Damage or Defects
If your order arrives damaged or defective, contact:
Please provide:
- Order number
- Description of the problem
- Photos or video of the product
- Photos of the shipping packaging where relevant
- Photo of the shipping label where applicable
Please keep the product and packaging until Toyishwood confirms the next step.
10. Missing Components
If an order is missing required parts or hardware, please check all:
- Packaging
- Protective inserts
- Hardware bags
- Separate cartons
- Internal compartments
If something is still missing, contact Toyishwood.
Where practical, we may send the missing component instead of requiring the complete product to be returned.
11. Customer-Caused Damage
A standard change-of-mind return may be declined or adjusted where legally permitted if the product has:
- Customer-caused damage
- Significant signs of use
- Permanent modification
- Missing important components
- Improper assembly damage
- Inadequate return packaging resulting in damage
This does not affect legitimate claims for products that arrived defective, damaged, incorrect, or materially misdescribed.
12. Return Packaging
Returned products must be securely packaged.
Whenever reasonably possible, reuse the original:
- Shipping carton
- Protective wrapping
- Foam
- Interior supports
- Hardware packaging
- Protective inserts
Customers are responsible for taking reasonable care to prevent damage during a change-of-mind return.
13. No Restocking Fee
Toyishwood does not charge a standard restocking fee for eligible authorized returns.
We also do not charge a standard:
- Return authorization fee
- Return processing fee
- Administrative return fee
A reasonable adjustment may apply where legally permitted if a returned product is damaged by the customer or is missing important components.
14. Refund Approval
A refund is normally processed after the return has been:
- Authorized
- Received
- Inspected
- Approved
Where a full refund applies, Toyishwood refunds the eligible amount paid for the returned product.
15. Refund Processing Time
After an eligible return has been received, inspected, and approved, Toyishwood normally submits the refund within:
7 business days after return approval.
Your bank, card issuer, or payment provider may require additional time before the refund appears.
16. Refund Method
Approved refunds are normally returned to the:
Original payment method used for the purchase
Refunds are processed in:
United States Dollars (USD)
Refunds generally cannot be redirected to another card, bank account, or unrelated payment method.
17. Original Shipping Charges
For a standard change-of-mind return:
Original outbound shipping charges are generally non-refundable.
If the return is caused by a verified Toyishwood error, damaged product, defective product, or incorrect shipment, eligible standard outbound shipping charges may be refunded where appropriate.
18. Free Shipping Orders
An order that originally qualified for free shipping does not automatically qualify for free return shipping.
For change-of-mind returns:
Customer pays return shipping.
For verified damaged, defective, incorrect, or materially incomplete products caused by Toyishwood:
Toyishwood covers reasonable authorized return shipping.
19. Exchanges
Toyishwood does not offer standard direct exchanges.
If you want another product, design, finish, or variant:
- Return the original eligible product.
- Place a new order for the preferred item.
A replacement provided because of damage, defect, incorrect shipment, or missing components is not considered a standard exchange.
20. Refused Deliveries
Please do not refuse delivery simply because you changed your mind.
A refused shipment is not automatically:
- An approved cancellation
- An authorized return
- An approved refund
The shipment may need to be returned and inspected before refund eligibility can be determined.
Carrier return charges may apply where legally permitted.
21. Order Cancellation
Pre-shipment cancellations are governed by our Cancel My Order / Cancellation Policy.
Customers may request cancellation within:
24 hours after placing the order
provided fulfillment can still reasonably be stopped.
Once an order has entered the carrier network, the standard cancellation process generally no longer applies.
22. Consumer Rights
Nothing in this Return & Refund Policy is intended to remove consumer rights that cannot legally be waived.
Where applicable law provides greater protection, the mandatory legal requirement takes priority.
23. Contact Toyishwood
For return, refund, damaged product, defective product, incorrect order, or missing-component questions, contact:
TOYISHWOOD GLOBAL FURNITURE
Brand: Toyishwood
Business Address:
9224 INTERMODAL NORTH
COLUMBUS, OHIO 43217
United States
Phone: +1 (681) 496-5312
Email: support@toyishwood.com
Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Eastern Time
For return requests, use:
Return Request – Order #[Order Number]