Return and Refund Policy

Last Updated: October 20, 2026
Currency: United States Dollar (USD)

Toyishwood, operated by TOYISHWOOD GLOBAL FURNITURE, accepts eligible returns under the conditions described below.

This policy applies to eligible orders purchased directly through the Toyishwood website.

1. Return Window

Customers may request an eligible return within:

30 calendar days from the carrier-confirmed delivery date.

If an order arrives in multiple packages, the return period begins when the final required package has been delivered.

2. Eligible Return Reasons

You may request a return if:

• You changed your mind
• You ordered the wrong product or variant
• The product does not suit your intended space
• The product arrived damaged
• The product is defective
• You received the wrong product
• Required components are missing
• The product is materially different from its listing

3. Change-of-Mind Returns

For a standard change-of-mind return, the product should generally be:

• Unused
• Clean
• Unmodified
• Complete
• Free from customer-caused damage
• Returned with all included components and hardware
• Securely packaged for return shipping

Reasonable unpacking and inspection do not automatically make a product ineligible.

4. How to Request a Return

Contact Toyishwood before sending any product back.

Email: support@toyishwood.com

Use the subject line:

Return Request – Order #[Order Number]

Please include:

• Full name
• Order number
• Email used during checkout
• Product being returned
• Reason for return
• Photos or video where relevant

5. Return Authorization

A return must be authorized by Toyishwood before shipment.

After reviewing the request, we may provide:

• Approved return address
• Return instructions
• Packaging instructions
• Carrier instructions
• Prepaid return label where applicable

Return authorization does not automatically mean that a refund has already been approved.

The returned product may still need to be received and inspected.

6. Return Address

The Toyishwood business address is not automatically the return-processing address.

Do not independently send returns to:

9224 INTERMODAL NORTH, COLUMBUS, OHIO 43217

unless Toyishwood specifically provides this address in the return instructions.

Unauthorized returns may be delayed or difficult to identify.

7. Change-of-Mind Return Shipping

For eligible returns caused by:

• Change of mind
• Wrong product selected
• Wrong variant selected
• Product no longer wanted
• Product not suitable for the customer's intended use or space

The customer is responsible for return shipping costs.

Change-of-mind return shipping is generally non-refundable unless applicable law requires otherwise.

8. Damaged, Defective, or Incorrect Products

If a product arrives:

• Damaged
• Defective
• Incorrect
• Materially incomplete due to a Toyishwood fulfillment error

Toyishwood covers reasonable authorized return shipping costs.

Depending on the issue, we may offer:

• Replacement component
• Replacement product
• Authorized return
• Refund

Please contact us before arranging return shipping independently.

9. Reporting Damage or Defects

If your order arrives damaged or defective, contact:

support@toyishwood.com

Please provide:

• Order number
• Description of the problem
• Photos or video of the product
• Photos of the shipping packaging where relevant
• Photo of the shipping label where applicable

Please keep the product and packaging until Toyishwood confirms the next step.

10. Missing Components

If an order is missing required parts or hardware, please check all:

• Packaging
• Protective inserts
• Hardware bags
• Separate cartons
• Internal compartments

If something is still missing, contact Toyishwood.

Where practical, we may send the missing component instead of requiring the complete product to be returned.

11. Customer-Caused Damage

A standard change-of-mind return may be declined or adjusted where legally permitted if the product has:

• Customer-caused damage
• Significant signs of use
• Permanent modification
• Missing important components
• Improper assembly damage
• Inadequate return packaging resulting in damage

This does not affect legitimate claims for products that arrived defective, damaged, incorrect, or materially misdescribed.

12. Return Packaging

Returned products must be securely packaged.

Whenever reasonably possible, reuse the original:

• Shipping carton
• Protective wrapping
• Foam
• Interior supports
• Hardware packaging
• Protective inserts

Customers are responsible for taking reasonable care to prevent damage during a change-of-mind return.

13. No Restocking Fee

Toyishwood does not charge a standard restocking fee for eligible authorized returns.

We also do not charge a standard:

• Return authorization fee
• Return processing fee
• Administrative return fee

A reasonable adjustment may apply where legally permitted if a returned product is damaged by the customer or is missing important components.

14. Refund Approval

A refund is normally processed after the return has been:

1. Authorized
2. Received
3. Inspected
4. Approved

Where a full refund applies, Toyishwood refunds the eligible amount paid for the returned product.

15. Refund Processing Time

After an eligible return has been received, inspected, and approved, Toyishwood normally submits the refund within:

7 business days after return approval.

Your bank, card issuer, or payment provider may require additional time before the refund appears.

16. Refund Method

Approved refunds are normally returned to the:

Original payment method used for the purchase

Refunds are processed in:

United States Dollars (USD)

Refunds generally cannot be redirected to another card, bank account, or unrelated payment method.

17. Original Shipping Charges

For a standard change-of-mind return:

Original outbound shipping charges are generally non-refundable.

If the return is caused by a verified Toyishwood error, damaged product, defective product, or incorrect shipment, eligible standard outbound shipping charges may be refunded where appropriate.

18. Free Shipping Orders

An order that originally qualified for free shipping does not automatically qualify for free return shipping.

For change-of-mind returns:

Customer pays return shipping.

For verified damaged, defective, incorrect, or materially incomplete products caused by Toyishwood:

Toyishwood covers reasonable authorized return shipping.

19. Exchanges

Toyishwood does not offer standard direct exchanges.

If you want another product, design, finish, or variant:

1. Return the original eligible product.
2. Place a new order for the preferred item.

A replacement provided because of damage, defect, incorrect shipment, or missing components is not considered a standard exchange.

20. Refused Deliveries

Please do not refuse delivery simply because you changed your mind.

A refused shipment is not automatically:

• An approved cancellation
• An authorized return
• An approved refund

The shipment may need to be returned and inspected before refund eligibility can be determined.

Carrier return charges may apply where legally permitted.

21. Order Cancellation

Pre-shipment cancellations are governed by our Cancel My Order / Cancellation Policy.

Customers may request cancellation within:

24 hours after placing the order

provided fulfillment can still reasonably be stopped.

Once an order has entered the carrier network, the standard cancellation process generally no longer applies.

22. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove consumer rights that cannot legally be waived.

Where applicable law provides greater protection, the mandatory legal requirement takes priority.

23. Contact Toyishwood

For return, refund, damaged product, defective product, incorrect order, or missing-component questions, contact:

TOYISHWOOD GLOBAL FURNITURE
Brand: Toyishwood

Business Address:
9224 INTERMODAL NORTH
COLUMBUS, OHIO 43217
United States

Phone: +1 (681) 496-5312

Email: support@toyishwood.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Eastern Time

For return requests, use:

Return Request – Order #[Order Number]