Shipping Policy

Last Updated: October 20, 2026
Currency: United States Dollar (USD)

Toyishwood, operated by TOYISHWOOD GLOBAL FURNITURE, provides shipping to customers in the United States and selected international destinations.

This Shipping Policy explains our processing times, estimated delivery times, shipping charges, free-shipping thresholds, tracking, international shipping, and delivery-related procedures.

1. Shipping Destinations

Toyishwood currently offers standard shipping to:

• United States
• Canada
• United Kingdom
• France
• Germany
• Spain
• Italy
• Belgium
• Portugal
• Australia

Shipping availability is confirmed during checkout.

2. Shipping Rates & Estimated Delivery

United States

Processing Time: 1–2 business days
Transit Time: 5–8 business days
Estimated Total Delivery: 6–10 business days
Standard Shipping: USD 9.99
Free Standard Shipping: Orders of USD 149 or more

Canada

Processing Time: 1–2 business days
Transit Time: 7–10 business days
Estimated Total Delivery: 8–12 business days
Standard Shipping: USD 14.99
Free Standard Shipping: Orders of USD 199 or more

United Kingdom & Europe

Includes the United Kingdom, France, Germany, Spain, Italy, Belgium, and Portugal.

Processing Time: 1–2 business days
Transit Time: 8–12 business days
Estimated Total Delivery: 9–14 business days
Standard Shipping: USD 19.99
Free Standard Shipping: Orders of USD 249 or more

Australia

Processing Time: 1–2 business days
Transit Time: 10–14 business days
Estimated Total Delivery: 11–16 business days
Standard Shipping: USD 24.99
Free Standard Shipping: Orders of USD 299 or more

Google treats shipping speed as the combination of handling time + transit time, so both should be configured consistently in Merchant Center. Trợ Giúp Google

3. Order Processing

Orders are normally processed within:

1–2 business days after successful payment confirmation.

Processing may include:

• Payment confirmation
• Order review
• Address verification
• Inventory confirmation
• Product inspection
• Protective packaging
• Shipping-label preparation

Business days are generally Monday through Friday, excluding applicable public holidays.

4. Free Shipping

Free standard shipping applies when the eligible product subtotal reaches:

United States: USD 149+
Canada: USD 199+
United Kingdom & Europe: USD 249+
Australia: USD 299+

Unless otherwise stated:

• Eligibility is based on the product subtotal after discounts
• Taxes do not count toward the threshold
• Duties do not count toward the threshold
• Shipping charges do not count toward the threshold
• Separate orders cannot be combined
• Free shipping applies to standard shipping only

Google Merchant Center supports different free-shipping thresholds by destination country. Trợ Giúp Google

5. Shipping Charges at Checkout

The shipping charge displayed at checkout is the amount that applies to your order.

Toyishwood aims to keep shipping information consistent across:

• Website
• Shopping cart
• Checkout
• Google Merchant Center

Shipping charges submitted to Merchant Center should be as close as possible to the amount the customer actually pays. Google recommends overestimating slightly rather than understating shipping when an exact match is not possible. Trợ Giúp Google

6. Tracking Information

Tracking information may be provided after an order has shipped.

A status such as Label Created does not necessarily mean that the carrier has physically collected the package.

Tracking updates may take additional time during:

• Weekends
• Public holidays
• Carrier transfers
• International transit
• Customs processing

7. Shipping Address

Customers are responsible for providing an accurate shipping address.

Please verify:

• Recipient name
• Street address
• Apartment or unit number where applicable
• City
• State or province
• ZIP or postal code
• Country
• Telephone number

If you notice an error, contact Toyishwood as soon as possible.

Address changes cannot be guaranteed once an order has entered carrier processing.

8. International Duties & Taxes

International orders may be subject to:

• VAT
• GST
• Import duties
• Brokerage charges
• Customs-processing fees

If Toyishwood collects a particular charge during checkout, it will be shown before payment.

Charges not collected by Toyishwood may be collected separately by the carrier, customs authority, or applicable government agency.

9. Customs Delays

International shipments may require customs clearance.

Customs processing is controlled by the applicable authority and may occasionally extend delivery times.

Toyishwood cannot guarantee customs-clearance times.

10. Shipping Delays

Estimated delivery dates may be affected by:

• Severe weather
• Public holidays
• Carrier congestion
• Transportation disruption
• Customs processing
• Remote delivery areas
• Incorrect addresses
• Failed delivery attempts

Delivery estimates are not guaranteed arrival dates.

A delayed shipment is not automatically considered lost.

11. Damaged Shipments

Please inspect your order shortly after delivery.

If your product arrives damaged, contact:

support@toyishwood.com

Please provide:

• Order number
• Photo of the shipping label
• Photos of the outer packaging
• Photos of internal packaging
• Clear photos or video of the damage
• Brief description of the issue

Please keep the product and packaging until Toyishwood confirms the next step.

12. Missing or Incorrect Products

If you receive:

• The wrong product
• A materially incomplete order
• Missing components or hardware

contact Toyishwood as soon as reasonably possible.

Depending on the situation, we may provide a replacement component, replacement product, authorized return, or refund.

13. Package Marked Delivered but Not Received

If tracking shows Delivered but the shipment cannot be located, first check:

• Entrance
• Reception
• Mailroom
• Household members
• Neighbors
• Building management
• Carrier delivery notice or photograph

If the package remains missing, contact Toyishwood with your order number and tracking information.

14. Lost Shipments

A delayed shipment is not automatically considered lost.

If the carrier officially confirms that a shipment was lost before delivery, Toyishwood may provide an eligible:

• Replacement; or
• Refund

depending on the circumstances and product availability.

15. Order Cancellation

Customers may request cancellation within:

24 hours after placing the order

provided fulfillment has not progressed beyond a stage where the order can reasonably be stopped.

Once an order has entered the carrier network, standard cancellation is generally no longer available.

Please review our Cancel My Order / Cancellation Policy.

16. Returns

Eligible returns after delivery are governed by the Toyishwood Return & Refund Policy.

Please contact Toyishwood before sending any product back.

Do not independently return products to our business address unless Toyishwood specifically provides that location as the approved return address.

17. Contact Toyishwood

For questions about shipping, tracking, delivery, address corrections, damaged products, or missing shipments, contact:

TOYISHWOOD GLOBAL FURNITURE
Brand: Toyishwood

Business Address:
9224 INTERMODAL NORTH
COLUMBUS, OHIO 43217
United States

Phone: +1 (681) 496-5312

Email: support@toyishwood.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Eastern Time

For an existing shipment, please include your Order ID and tracking number whenever available.